Returns & Exchanges

At Vape Batt, we stand behind the quality of our vaporizers and accessories with a streamlined 30-day return policy for all unused electronics. If you experience a manufacturer defect or are unsatisfied with your purchase, our team is dedicated to providing a swift resolution through exchange or store credit.

1

Initiate a Request

Contact our support team via our online portal or email with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the item in its original packaging, ensuring all charging cables, manuals, and accessories are included to qualify for a full refund or exchange.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Processing

Once our technicians verify the device's condition and serial number, we will process your replacement or credit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing